TL;DR AI is becoming the front door to software: instead of clicking, you ask. Agents (like those built on Model Context Protocol) go further, skipping native UIs to act on your behalf. But not everything should be replaced: old UIs remain best for precision, safety, and learning. For Kiwi companies (Trade Me, Xero, One NZ), the challenge is balancing AI’s magic with trust, transparency, and compliance. What was once only achievable in AWS a decade ago is now democratised. 1. Language as the new input Once, we memorised commands. Then we clicked icons. Now, increasingly, we just talk.
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